At Ur Web Support, we value your trust and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your data when you visit our website and/or use our services.
1. Information We Collect
- Contact Data: names and email addresses that users provide when completing contact forms.
- Navigation Data: data collected through Google Analytics, such as IP address, device type, browser used, pages visited, and time spent.
- Cookies: we use cookies to improve the user experience, analyze traffic, and display the corresponding cookie notice.
2. Use of Information
- Customer Communication: contact data is used to respond to inquiries, provide web support, and process service requests.
- Analysis and Improvement: navigation data helps us understand the use of our site and optimize content and functionalities.
- Future Purposes (Marketing and Newsletters): if we decide to implement newsletter or promotion mailings, we will request prior consent (if applicable) to use your contact data for this purpose.
3. Data Sharing
- We do not share or sell customer information to third parties.
- We do not transfer information to external services in bulk.
- We may provide occasional access to hosting providers or mail services only when strictly necessary to maintain and operate our service (for example, to solve technical problems), always under confidentiality commitments.
4. Use of Cookies
- We use our own and third-party cookies (for example, Google Analytics) to collect information about navigation.
- We display a cookie notice that requests your consent when entering the site.
- You can disable or delete cookies from your browser settings, however, some site functions may be affected.
5. Data Retention and Security
- We keep personal data only for as long as necessary to fulfill the purpose for which it was collected or to provide customer support.
- We apply technical and organizational security measures to protect information against unauthorized access, alterations, or improper disclosure.
6. User Rights
- Access and Rectification: you can request a copy of the information we have about you and correct any inaccuracies.
- Deletion: you have the right to request the deletion of your data whenever you wish, as long as there is no legal obligation to retain it.
- Restriction and Objection: you can request the limitation of the use of your data or object to its processing.
- To exercise these rights, you can send us an email at contact@urweb.support.
7. Geographic Scope
- We offer our services to users from any country, maintaining a general compliance approach.
- If you are subject to specific regulations (such as GDPR of the European Union or CCPA of California) and wish to exercise additional rights, contact us and we will do our best to address your requests in accordance with applicable legislation.
8. Modifications to this Policy
- We may update this Privacy Policy to reflect changes in legislation or our practices.
- We will publish the new version with the update date on this same page. We recommend that you review it periodically.
For any questions or requests related to privacy and data protection, contact us at contact@urweb.support.